Senior Telecaller

A new Senior Telecaller role is open at Staff Time Placement House, Katargam, Surat. There are 2 open positions. You can earn up to ₹40,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory.

Key responsibilities

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

Salary

Salary: ₹20,000 – ₹40,000 per month, based on skills and experience.

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of Hindi and English, Complaint handling, CRM tools and Active listening
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• A polite, patient attitude

Quick facts

• Location: Katargam, Surat, Gujarat
• Openings: 2
• Job type: Full time
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to Staff Time Placement House. It takes less than a minute.