Domestic Bpo Inbound Voice Process ...

Star Group is looking for a Domestic Bpo Inbound Voice Process ... to join its team in MG Road - Gurgaon, Delhi. There are 25 open positions. The pay goes up to ₹20,000/month.

In the employer’s words

Identify Complex Issues That Require Specialist Intervention And Escalate Them To The Appropriate Internal Teams (E.G., It, Billing) While Keeping The Customer Updated.

What we are looking for

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Comfortable with CRM tools, Hindi and English, Typing speed, Active listening
• Basic English
• Freshers can apply
• A calm under pressure, customer-first attitude

Compensation

The salary for this role is ₹14,000 – ₹20,000 per month.

Key responsibilities

• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Job details

• Work location: MG Road - Gurgaon, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work mode: On-site
• Vacancies: 25

If this job suits you, apply now — shortlisted candidates will be contacted by Star Group.