Telecaller

Star Police Academy has an opening for a Telecaller based in Thirumalaikodi, Vellore. Salary is up to ₹12,000/month. Freshers can apply.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Key responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• You will handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Requirements

• Open to freshers
• Minimum qualification: 12th Pass
• Comfortable with CRM tools, Hindi and English, Complaint handling, Active listening
• Basic English
• Freshers can apply
• You are polite and patient

What you get

You will be paid ₹12,000 per month.

Quick facts

• Job location: Thirumalaikodi, Vellore, Tamil Nadu
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Employment type: Full time
• Work mode: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to Star Police Academy. It takes less than a minute.