Customer Care Executive

Starwalk Services Private Limited has an opening for a Customer Care Executive based in MR-10, Indore. The pay goes up to ₹21,000/month. The team is filling 30 vacancies.

Employer’s description

Customer Care Executive (Cce)Salary: Up To 21,000 Ctc (Depending On Last Drawn Salary).Role Overview:Responsible For Resolving Customer Queries Via Chat & Call Specifically Focusing On Refund And Replacement Requests For A Quick Commerce Platform. Key Responsibilities:Handle Real-Time Chat Queries Regarding Order Status, Refunds, And Replacements. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : Hindi, English

Who can apply

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Skills: English, Hindi, Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: Hindi, English
• You are patient and calm under pressure

What you get

The salary for this role is ₹17,000 – ₹21,000 per month.

Roles and responsibilities

Here is what a typical day looks like:

• Identify upsell opportunities where relevant.
• You will escalate complex cases to the right team within the SLA.
• You'll handle inbound and outbound customer calls, chats or emails.
• You'll resolve queries and complaints with patience and accuracy.

Job details

• Job location: MR-10, Indore, Madhya Pradesh
• Vacancies: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Starwalk Services Private Limited today.