Team Leader

Start your next role as a Team Leader with Steel City Services Pvt Ltd in Lohegaon, Pune. There are 2 open positions. Salary is up to ₹25,000/month.

Employer’s description

Ensuring Targets And Deadlines Are Completed* Training New Employees* Solving Problems When They Arise* Monitoring Attendance, Performance, And Reports* Updating Senior Managers* Keeping The Team Motivated. 1 - 2 Years Experience Compulsory.

Compensation

You will be paid ₹20,000 – ₹25,000 per month.

What we are looking for

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Typing speed, Hindi and English, Active listening and Complaint handling
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are customer-first and calm under pressure

Day-to-day work

• Meet quality, call-handling and satisfaction targets.
• You'll identify upsell opportunities where relevant.
• You'll handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• You'll escalate complex cases to the right team within the SLA.

Quick facts

• Work location: Lohegaon, Pune, Maharashtra
• Vacancies: 2
• Employment type: Full time
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Steel City Services Pvt Ltd.