Telecaller

Study Abroad Consultancy wants to bring on a Telecaller for its Moghalrajpuram, Vijayawada team. The pay goes up to ₹12,000/month. Great for first-time job seekers.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Requirements

• Freshers are welcome to apply
• Education: 12th Pass
• Comfortable with Active listening, CRM tools, Verbal communication, Typing speed
• Basic English
• Freshers can apply
• Someone customer-first and patient

Your responsibilities

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• You'll handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• You'll meet quality, call-handling and satisfaction targets.

Pay and perks

Compensation: ₹10,000 – ₹12,000 per month.

Position details

• Location: Moghalrajpuram, Vijayawada, Andhra Pradesh
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Work type: Office-based
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Study Abroad Consultancy reviews applications regularly.