Customer Care Executive

Subhadra Jobs Consultancy wants to bring on a Customer Care Executive for its Salt Lake, Kolkata team. 24 candidates will be hired for this role. Great for first-time job seekers. You can earn up to ₹20,000/month.

Note from the employer

Handle Customer Queries Via Calls In A Professional And Efficient Manner-Resolve Issues Related To Orders, Deliveries, Returns, Payments, And Product Information-Ensure High Levels Of Customer Satisfaction And Maintain Quality Standards-Accurately Document Customer Interactions In The System-Follow Process Guidelines And Adhere To Company Polic. Type : Sales, Outbound, Domestic, Inbound | Languages : Hindi, English

Eligibility

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Comfortable with Domestic, English, Hindi, Inbound, Outbound, Sales
• Good English
• Freshers can apply
• Type: Sales, Outbound, Domestic, Inbound
• Languages: Hindi, English

Compensation

The salary for this role is ₹15,000 – ₹20,000 per month.

What you will do

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Quick facts

• Work location: Salt Lake, Kolkata, West Bengal
• Interview timings: 10:00 AM - 1:00 PM | Monday to Saturday
• Work mode: On-site
• Openings: 24
• Job type: Full time
• Working hours: Rotational

If this job suits you, apply now — shortlisted candidates will be contacted by Subhadra Jobs Consultancy.