E-Commerce Team Leader

Subhadra Jobs Consultancy has an opening for an E-Commerce Team Leader based in Shivaji Nagar, Bengaluru. You can earn up to ₹50,000/month. 10 candidates will be hired for this role.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Domestic | Languages : Hindi, English

Compensation

The salary for this role is ₹40,000 – ₹50,000 per month.

Skills and qualifications

• 2+ years of experience in a similar role
• Education: Graduate
• Comfortable with Domestic, English, Hindi
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Domestic
• Languages: Hindi, English
• Someone polite and calm under pressure

Key responsibilities

In this role, you will:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Position details

• Job location: Shivaji Nagar, Bengaluru, Karnataka
• Work mode: On-site
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 10
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Subhadra Jobs Consultancy.