Semi Voice Process

Subhadra Jobs Consultancy has an opening for a Semi Voice Process based in Salt Lake, Kolkata. 15 candidates will be hired for this role. No experience? You can still apply. You can earn up to ₹17,000/month.

Note from the employer

Hiring Customer Support Executives For Blended Process To Handle Customer Queries Through Voice And Non-Voice Support. Open To Undergraduate Candidates And Above. Salary Is 17,000 Ctc With A 3,000 Quarterly Bonus, 6 Days Working, And Immediate Joining. Type : Domestic, Outbound, Inbound | Languages : Hindi, English

Day-to-day work

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy.
• You'll identify upsell opportunities where relevant.

What we are looking for

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Comfortable with Domestic, English, Hindi, Inbound, Outbound
• Good English
• Freshers can apply
• Type: Domestic, Outbound, Inbound
• Languages: Hindi, English
• You are polite and patient

Salary and benefits

The salary for this role is ₹12,000 – ₹17,000 per month.

Position details

• Job location: Salt Lake, Kolkata, West Bengal
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Job type: Full time
• Vacancies: 15

Ready to start? Upload your resume and apply to Subhadra Jobs Consultancy today.