Team Leader - Operations

Subhadra Jobs Consultancy has an opening for a Team Leader - Operations based in Hazratganj, Lucknow. There are 30 open positions. You can earn up to ₹30,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.Atleast 1 Year Experience On Paper As A Team Leader Interested Apply Looking Immedaite Joiner. More Than 2 Years Experience Compulsory. | Type : Domestic | Languages : English

Who can apply

• At least 2 years of relevant experience
• Education: Graduate
• Skills: Domestic, English
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Domestic
• Languages: English
• A customer-first, polite attitude

Roles and responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• You will follow call scripts and update customers on ticket status.
• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

Pay and perks

The salary for this role is ₹25,000 – ₹30,000 per month.

Job at a glance

• Job location: Hazratganj, Lucknow, Uttar Pradesh
• Openings: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to Subhadra Jobs Consultancy. It takes less than a minute.