Voice Process Associate

Start your next role as a Voice Process Associate with Subhadra Jobs Consultancy in Sector 62 - Noida, Delhi. There are 30 open positions. The pay goes up to ₹18,000/month.

In the employer’s words

Hiring Customer Support Executives For Voice Process** At Sector 62, Noida. Candidates Should Have Good Communication Skills And Be Comfortable With Chat And Voice Support In Rotational Shifts. **Salary:** 18,00020,000 Ctc Per Month | **Work Mode:** Work From Office. Type : Inbound, Domestic | Languages : Hindi, English

Candidate profile

• Open to freshers
• Education: 12th Pass
• Good knowledge of Domestic, English, Hindi and Inbound
• Good English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: Hindi, English
• A polite, customer-first attitude

Key responsibilities

As a Voice Process Associate, your work will include:

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant

Salary

Salary: ₹16,000 – ₹18,000 per month, based on skills and experience.

Position details

• Location: Sector 62 - Noida, Delhi, Delhi
• Openings: 30
• Working hours: 24*7 Rotational Shift | Monday to Saturday
• Job type: Full time
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Subhadra Jobs Consultancy reviews applications regularly.