Voice Process-L2

Join Subhadra Jobs Consultancy as a Voice Process-L2 in Electronic City, Bengaluru. There are 15 open positions. Freshers can apply. Salary is up to ₹19,000/month.

Employer’s description

Hiring For Voice Process L2 Role To Handle Customer Queries And Provide Resolutions Via Calls. Candidates Must Have Fluent English & Hindi, With Minimum 6 Months Bpo Experience Preferred (Freshers Can Also Apply). Salary Up To 24,000 Ctc (19,000 Take-Home), 6 Days Working With Rotational Off, Day Shifts, And Immediate Joining At Electronic City. Type : Outbound, Domestic, Inbound | Languages : Malayalam, Hindi, Tamil, Telugu, Kannada, Marathi, English

Day-to-day work

In this role, you will:

• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets

Eligibility

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with Domestic, English, Hindi, Inbound, Kannada, Malayalam, Marathi, Outbound
• Good English
• Freshers can apply
• Type: Outbound, Domestic, Inbound
• Languages: Malayalam, Hindi, Tamil, Telugu, Kannada, Marathi, English
• A calm under pressure, polite attitude

Salary

You will be paid ₹17,000 – ₹19,000 per month.

Position details

• Location: Electronic City, Bengaluru, Karnataka
• Job type: Full time
• Work mode: Work from office
• Openings: 15
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Subhadra Jobs Consultancy reviews applications regularly.