Customer Care Executive

Looking for a Customer Care Executive role in Salt Lake, Kolkata? Subhadrajobs Consultancy is hiring now. You can earn up to ₹18,000/month. There are 30 open positions.

Employer’s description

Roles & Responsibilities:Handle Customer Queries Through Calls Chat And Emails For The Blinkit Process.Ensure Customer Satisfaction By Resolving Issues Efficiently And Professionally.Manage Order-Related Concerns Like Delivery Delays Refunds And Replacements.Maintain Accurate Call Logs And Case Updates While Adhering To Quality And Productivity. Type : Domestic, Inbound | Languages : English

What the job involves

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

Requirements

• Freshers are welcome to apply
• 12th Pass or equivalent
• Skills: Domestic, English, Inbound
• Good English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English
• You are calm under pressure and polite

Pay and perks

The salary for this role is ₹14,000 – ₹18,000 per month.

Job details

• Job location: Salt Lake, Kolkata, West Bengal
• Vacancies: 30
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 11:00 AM - 2:00 PM | Monday to Saturday
• Work mode: On-site

Interested? Apply now on BetterJobs with your resume — Subhadrajobs Consultancy reviews applications regularly.