Operation Manager

Looking for an Operation Manager role in Salt Lake, Kolkata? Success Stories HR Solutions. is hiring now. The team is filling 2 vacancies. The pay goes up to ₹30,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Basic Excel, Advanced Excel | Skills Needed : Email

Salary

Salary: ₹25,000 – ₹30,000 per month, based on skills and experience.

Day-to-day work

As an Operation Manager, your work will include:

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Skills and qualifications

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Skills: Advanced Excel, Basic Excel, Email
• No English required
• More Than 2 Years Experience Compulsory.
• Basic Excel, Advanced Excel
• Skills Needed: Email
• You are polite and patient

Job details

• Location: Salt Lake, Kolkata, West Bengal
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday
• Work type: Work from office
• Openings: 2
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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