Telecaller Cum Back Office

Success Stories HR Solutions is hiring a Telecaller Cum Back Office in Bentick Street, Kolkata. The pay goes up to ₹17,000/month.

In the employer’s words

Responsible For Calling The Clients And Coordinate With The Clients. Needs To Be Computer Friendly. 1 - 2 Years Experience Compulsory.

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of Active listening, CRM tools, Verbal communication and Complaint handling
• No English required
• 1 - 2 Years Experience Compulsory.
• You are calm under pressure and patient

Compensation

Compensation: ₹15,000 – ₹17,000 per month.

What you will do

• You will escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Position details

• Work location: Bentick Street, Kolkata, West Bengal
• Employment type: Full time
• Openings: 1
• Work mode: Work from office
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Success Stories HR Solutions.