Ecommerce Account Manager

Sudarshan Garments has an opening for an Ecommerce Account Manager based in Johripur, Delhi. You can earn up to ₹15,000/month.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory.

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with Complaint handling, CRM tools, Verbal communication, Active listening
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are polite and customer-first

What you will do

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

Pay and perks

Compensation: ₹11,000 – ₹15,000 per month.

Position details

• Location: Johripur, Delhi, Delhi
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: Office-based
• Vacancies: 1

Apply today and take the next step in your career with Sudarshan Garments.