Ecommerce Account Manager

Join Sudharm Groups as an Ecommerce Account Manager in Rohini Sector 11, Delhi. The pay goes up to ₹30,000/month.

In the employer’s words

Responsible For Providing Business Solutions, Analyse And Resolve Issues, Increase Business Profit. More Than 2 Years Experience Compulsory. | Basic Excel | Skills Needed : Email, Computer

What we are looking for

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Basic Excel, Computer and Email
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Basic Excel
• Skills Needed: Email, Computer
• A polite, patient attitude

Compensation

The salary for this role is ₹20,000 – ₹30,000 per month.

What the job involves

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• You will log every interaction and its outcome in the support system.
• You'll meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Quick facts

• Job location: Rohini Sector 11, Delhi, Delhi
• Openings: 1
• Interview timings: 11:00 AM - 7:00 PM | Monday to Saturday
• Timings: 9:30 AM - 7.00 PM | Monday to Saturday
• Work type: On-site
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Sudharm Groups.