Telecaller

Sudiksha knowledge Solution Pvt Ltd. has an opening for a Telecaller based in Pandra, Bhubaneswar. Salary is up to ₹8,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Pay and perks

You will be paid ₹8,000 per month.

Roles and responsibilities

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Eligibility

• Open to freshers
• Education: Tenth Pass
• Good knowledge of Active listening, Hindi and English, Typing speed and CRM tools
• Basic English
• Freshers can apply

Quick facts

• Work location: Pandra, Bhubaneswar, Odisha
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Openings: 1
• Work mode: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

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