Quality Manager

Suma Springs Pvt Ltd wants to bring on a Quality Manager for its Bommasandra, Bengaluru team. You can earn up to ₹60,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Telugu, Kannada, Hindi, English

What you will do

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

What we are looking for

• At least 2 years of relevant experience
• Education: Graduate
• Comfortable with English, Hindi, Kannada, Telugu
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Telugu, Kannada, Hindi, English
• Someone patient and polite

Pay and perks

Compensation: ₹50,000 – ₹60,000 per month.

Job details

• Location: Bommasandra, Bengaluru, Karnataka
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 8:30 AM - 5:00 PM | Monday to Saturday
• Vacancies: 1
• Work type: On-site

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