Tele Caller

Sumeet Furniture is looking for a Tele Caller to join its team in Barabazar, Kolkata. The pay goes up to ₹13,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory.

Requirements

• At least 2 years of relevant experience
• Education: 12th Pass
• Good knowledge of Complaint handling, CRM tools, Verbal communication and Active listening
• Basic English
• More Than 2 Years Experience Compulsory.
• A patient, customer-first attitude

What the job involves

Here is what a typical day looks like:

• You'll log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Compensation

Compensation: ₹10,000 – ₹13,000 per month.

Quick facts

• Location: Barabazar, Kolkata, West Bengal
• Openings: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Sumeet Furniture.