Telecaller

Sun Light Services is looking for a Telecaller to join its team in Balampur, Bhopal. The pay goes up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with Typing speed, Hindi and English, Complaint handling, Active listening
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• A polite, calm under pressure attitude

What you get

Salary: ₹10,000 – ₹15,000 per month, based on skills and experience.

Your responsibilities

• You will meet quality, call-handling and satisfaction targets.
• You will log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Job at a glance

• Job location: Balampur, Bhopal, Madhya Pradesh
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Work type: Office-based

Apply today and take the next step in your career with Sun Light Services.