Telecaller

Join Sunshine Education as a Telecaller in Maneja, Vadodara. There are 3 open positions. You can earn up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Key responsibilities

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

What you get

Compensation: ₹10,000 – ₹15,000 per month.

Candidate profile

• 1–2 years of relevant experience
• Education: 12th Pass
• Skills: Typing speed, CRM tools, Verbal communication, Active listening
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone customer-first and patient

Quick facts

• Work location: Maneja, Vadodara, Gujarat
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Openings: 3
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office

Interested? Apply now on BetterJobs with your resume — Sunshine Education reviews applications regularly.