International Banking Chat Process

Sunshine manpower solutions has an opening for an International Banking Chat Process based in Brookefield, Bengaluru. The team is filling 30 vacancies. The pay goes up to ₹25,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound, International | Languages : English

What the job involves

• You will meet quality, call-handling and satisfaction targets.
• You'll handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

Compensation

The salary for this role is ₹22,000 – ₹25,000 per month.

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Skills: English, Inbound, International, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound, International
• Languages: English
• A patient, calm under pressure attitude

Job details

• Work location: Brookefield, Bengaluru, Karnataka
• Openings: 30
• Work type: Office-based
• Timings: 24/7 shifts | Monday to Saturday
• Employment type: Full time
• Interview: 11:00 AM - 2:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Sunshine manpower solutions today.