Process Associate

Sunshine Solutions is looking for a Process Associate to join its team in Vyttila, Kochi. There are 15 open positions. The pay goes up to ₹20,000/month. Freshers can apply.

In the employer’s words

Contact Individuals To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. Type : Outbound | Languages : Malayalam, English

Day-to-day work

As a Process Associate, your work will include:

• Resolve queries and complaints with patience and accuracy
• You'll identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• You will escalate complex cases to the right team within the SLA.

Salary

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

Eligibility

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with English, Malayalam, Outbound
• Good English
• Freshers can apply
• Type: Outbound
• Languages: Malayalam, English

Job details

• Job location: Vyttila, Kochi, Kerala
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Job type: Full time
• Vacancies: 15
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Sunshine Solutions.