Process Associate

Sunshine Solutions is hiring a Process Associate in Vyttila, Kochi. You can earn up to ₹22,000/month. No experience? You can still apply. The team is filling 10 vacancies.

Employer’s description

Telecalling. Type : International, Mutual Funds | Languages : Malayalam, English

Salary and benefits

You will be paid ₹16,000 – ₹22,000 per month.

Skills and qualifications

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of English, International, Malayalam and Mutual Funds
• Good English
• Freshers can apply
• Type: International, Mutual Funds
• Languages: Malayalam, English
• Someone customer-first and calm under pressure

What the job involves

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• You'll identify upsell opportunities where relevant.

Job at a glance

• Work location: Vyttila, Kochi, Kerala
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 10
• Job type: Full time
• Work mode: Work from office

Interested? Apply now on BetterJobs with your resume — Sunshine Solutions reviews applications regularly.