Process Assosiate Calling/ Tracing

Sunshine Solutions has an opening for a Process Assosiate Calling/ Tracing based in Vyttila, Kochi. The team is filling 10 vacancies. Freshers can apply. You can earn up to ₹20,000/month.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. Languages : English

What you will do

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails

Compensation

Salary: ₹17,000 – ₹20,000 per month, based on skills and experience.

Skills and qualifications

• Open to freshers
• Graduate or equivalent
• Good knowledge of English
• Good English
• Freshers can apply
• Languages: English
• Someone customer-first and calm under pressure

Position details

• Job location: Vyttila, Kochi, Kerala
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Openings: 10
• Interview: 11:00 AM - 5:00 PM | Monday to Saturday
• Job type: Full time

Apply today and take the next step in your career with Sunshine Solutions.