Team Leader

Sunshine Solutions is looking for a Team Leader to join its team in Vyttila, Kochi. There are 5 open positions. You can earn up to ₹30,000/month.

Note from the employer

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory. | Type : Sales, Outbound, Inbound | Marketing | Languages : Malayalam, English

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Good knowledge of English, Inbound, Malayalam, Marketing, Outbound and Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Outbound, Inbound
• Marketing
• Languages: Malayalam, English
• Someone patient and calm under pressure

Salary and benefits

Compensation: ₹22,000 – ₹30,000 per month.

Roles and responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• You'll identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Position details

• Job location: Vyttila, Kochi, Kerala
• Employment type: Full time
• Vacancies: 5
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Sunshine Solutions.