Team Leader

Join Sunshine Solutions as a Team Leader in Vyttila, Kochi. Salary is up to ₹35,000/month. There are 4 open positions.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory. | Languages : Malayalam, Hindi, English

What we are looking for

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Skills: English, Hindi, Malayalam
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Malayalam, Hindi, English
• You are polite and customer-first

Day-to-day work

In this role, you will:

• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails.

Compensation

You will be paid ₹25,000 – ₹35,000 per month.

Position details

• Work location: Vyttila, Kochi, Kerala
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Vacancies: 4
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Sunshine Solutions.