Telecaller

A new Telecaller role is open at Suntel Communication, Ponnmeni, Madurai. You can earn up to ₹12,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Key responsibilities

As a Telecaller, your work will include:

• Follow call scripts and update customers on ticket status
• You'll escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Salary and benefits

The salary for this role is ₹10,000 – ₹12,000 per month.

Candidate profile

• Open to freshers
• Minimum qualification: 12th Pass
• Comfortable with Typing speed, CRM tools, Verbal communication, Hindi and English
• Basic English
• Freshers can apply

Quick facts

• Work location: Ponnmeni, Madurai, Tamil Nadu
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work mode: Office-based
• Openings: 1

Ready to start? Upload your resume and apply to Suntel Communication today.