Quality Manager

Super Chemfab Engineers And Consultants wants to bring on a Quality Manager for its Mundka, Delhi team. Salary is up to ₹70,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Skills and qualifications

• At least 2 years of relevant experience
• Education: Graduate
• Comfortable with Verbal communication, Hindi and English, Active listening, CRM tools
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Someone calm under pressure and customer-first

Roles and responsibilities

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets

Compensation

Compensation: ₹35,000 – ₹70,000 per month.

Position details

• Job location: Mundka, Delhi, Delhi
• Shift: 8:30 AM - 5:30 PM | Monday to Saturday
• Work mode: Office-based
• Job type: Full time
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Super Chemfab Engineers And Consultants.