Telecalling Executive

A new Telecalling Executive role is open at Superior Kitchenware Pvt. Ltd., Shapar, Rajkot. The pay goes up to ₹20,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Compensation

Salary: ₹12,000 – ₹20,000 per month, based on skills and experience.

Your responsibilities

As a Telecalling Executive, your work will include:

• You will resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• You'll handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant

Eligibility

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Skills: CRM tools, Hindi and English, Complaint handling, Active listening
• Basic English
• 1 - 2 Years Experience Compulsory.

Position details

• Location: Shapar, Rajkot, Gujarat
• Interview: 11:00 AM - 4:00 PM | Monday to Sunday | Wednesday Week Off
• Work type: Office-based
• Working hours: 9:00 AM - 7:00 PM | Monday to Sunday | Wednesday Week Off
• Job type: Full time
• Vacancies: 1

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