Operations Supervisor

Start your next role as an Operations Supervisor with Superstar Gypsum Pvt Ltd (Super Star Gypsum) in Hinjewadi, Pune. The pay goes up to ₹25,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Skills: Verbal communication, Active listening, Hindi and English, Complaint handling
• Basic English
• 1 - 2 Years Experience Compulsory.
• A customer-first, calm under pressure attitude

Pay and perks

Compensation: ₹20,000 – ₹25,000 per month.

Key responsibilities

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• You will meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails

Quick facts

• Work location: Hinjewadi, Pune, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based

Interested? Apply now on BetterJobs with your resume — Superstar Gypsum Pvt Ltd (Super Star Gypsum) reviews applications regularly.