Voice Process Associate

Suraj & Co has an opening for a Voice Process Associate based in Nungambakkam, Chennai. The team is filling 6 vacancies. Great for first-time job seekers. Salary is up to ₹15,000/month.

In the employer’s words

The Prepaid To Postpaid Executive Will Contact Airtel Customers And Assist Them In Upgrading Their Mobile Connection From Prepaid To Postpaid.Key Responsibilitiescontact Existing Airtel Prepaid Customers.Explain Airtel Postpaid Plans, Benefits, And Offers.Assist Customers With The Migration Process.Answer Customer Queries Regarding Billing. Languages : Tamil

Your responsibilities

In this role, you will:

• You'll escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You will handle inbound and outbound customer calls, chats or emails.

What we are looking for

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Tamil
• No English required
• Freshers can apply
• Languages: Tamil
• A polite, calm under pressure attitude

Compensation

Compensation: ₹14,000 – ₹15,000 per month.

Job at a glance

• Work location: Nungambakkam, Chennai, Tamil Nadu
• Interview timings: 10:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Vacancies: 6

Ready to start? Upload your resume and apply to Suraj & Co today.