Programme And Outreach Coordinator

Join Suraj firstlight foundation as a Programme And Outreach Coordinator in DLF Phase 2 - Gurgaon, Delhi. Salary is up to ₹13,000/month. 2 candidates will be hired for this role.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Key responsibilities

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status.
• You will meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

What you get

Salary: ₹8,000 – ₹13,000 per month, based on skills and experience.

Skills and qualifications

• 1–2 years of relevant experience
• Education: 12th Pass
• Skills: English, Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• Someone polite and calm under pressure

Position details

• Job location: DLF Phase 2 - Gurgaon, Delhi, Delhi
• Openings: 2
• Timings: 3 hours a day | can be alternate days between Monday to Friday | saturday and sundays are off | evening shift
• Employment type: Part time
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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