Telecaller

Looking for a Telecaller role in Kandivali West, Mumbai? Sushila Transport is hiring now. Salary is up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Who can apply

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of CRM tools, Hindi and English, Verbal communication and Typing speed
• Basic English
• Freshers can apply
• You are customer-first and polite

What the job involves

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Salary

Salary: ₹12,000 – ₹15,000 per month, based on skills and experience.

Job at a glance

• Work location: Kandivali West, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Employment type: Full time
• Work type: Office-based

Interested? Apply now on BetterJobs with your resume — Sushila Transport reviews applications regularly.