Team Leader

Start your next role as a Team Leader with Sushma Sharma (Rural Utility) in Vaishali Nagar, Jaipur. 2 candidates will be hired for this role. Salary is up to ₹20,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : English, Hindi

Skills and qualifications

• 1–2 years of relevant experience
• Graduate or equivalent
• Skills: English, Hindi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi
• A customer-first, patient attitude

Key responsibilities

As a Team Leader, your work will include:

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• You'll resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Salary and benefits

The salary for this role is ₹15,000 – ₹20,000 per month.

Job details

• Location: Vaishali Nagar, Jaipur, Rajasthan
• Interview timings: 1:00 PM - 5:00 PM | Monday to Saturday
• Work type: Office-based
• Timings: 10 AM - 6:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 2

Interested? Apply now on BetterJobs with your resume — Sushma Sharma (Rural Utility) reviews applications regularly.