International Voice Process Agent

Sutherland is looking for an International Voice Process Agent to join its team in Manikonda, Hyderabad. Freshers can apply. Salary is up to ₹20,000/month.

In the employer’s words

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication.

Compensation

Compensation: ₹15,000 – ₹20,000 per month.

Key responsibilities

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy.

Requirements

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Skills: Typing speed, Complaint handling, Active listening, Verbal communication
• Basic English
• Freshers can apply

Quick facts

• Work location: Manikonda, Hyderabad, Telangana
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Openings: 1
• Job type: Full time

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