Telecaller

A new Telecaller role is open at SVN Enterprises, Kapra, Hyderabad. You can earn up to ₹12,000/month. Freshers can apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What we are looking for

• Freshers are welcome to apply
• Education: 12th Pass
• Skills: Verbal communication, Active listening, CRM tools, Complaint handling
• Female Only
• Basic English
• Freshers can apply

Key responsibilities

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• You'll identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

Compensation

You will be paid ₹10,000 – ₹12,000 per month.

Position details

• Job location: Kapra, Hyderabad, Telangana
• Employment type: Full time
• Openings: 1
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by SVN Enterprises.