Team Leader

Start your next role as a Team Leader with Swadeshi Bharat in Rajarampuri, Kolhapur. 10 candidates will be hired for this role. The pay goes up to ₹50,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Pay and perks

You will be paid ₹50,000 per month.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of CRM tools, Verbal communication, Typing speed and Hindi and English
• Male Only
• No English required
• 1 - 2 Years Experience Compulsory.
• You are patient and customer-first

What you will do

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Job details

• Location: Rajarampuri, Kolhapur, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Employment type: Full time
• Vacancies: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Swadeshi Bharat. It takes less than a minute.