Telecalling

Swamini Life has an opening for a Telecalling based in Jaysingpur, Kolhapur. Salary is up to ₹12,000/month. Freshers can apply.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Roles and responsibilities

In this role, you will:

• You will handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• You'll resolve queries and complaints with patience and accuracy.

Candidate profile

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Good knowledge of Complaint handling, Verbal communication, Active listening and CRM tools
• Basic English
• Freshers can apply
• You are customer-first and calm under pressure

Salary and benefits

The salary for this role is ₹10,000 – ₹12,000 per month.

Position details

• Work location: Jaysingpur, Kolhapur, Maharashtra
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based

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