Telecalling Executive

Swapnil Jagannath Chavan is looking for a Telecalling Executive to join its team in Undri, Pune. The team is filling 3 vacancies. The pay goes up to ₹16,000/month. No experience? You can still apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Skills and qualifications

• Open to freshers
• 12th Pass or equivalent
• Comfortable with Hindi and English, CRM tools, Verbal communication, Complaint handling
• Good English
• Freshers can apply
• Someone patient and polite

Salary and benefits

You will be paid ₹13,000 – ₹16,000 per month.

Day-to-day work

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.
• You will meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA.

Job details

• Location: Undri, Pune, Maharashtra
• Job type: Full time
• Work mode: Work from office
• Openings: 3
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Swapnil Jagannath Chavan.