Telecaller

Swaraj Academy is hiring a Telecaller in Hadapsar, Pune. The team is filling 2 vacancies. The pay goes up to ₹18,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Compensation

Compensation: ₹12,000 – ₹18,000 per month.

Roles and responsibilities

• Escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• You will identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• You'll handle inbound and outbound customer calls, chats or emails.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: CRM tools, Active listening, Complaint handling, Typing speed
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• A patient, polite attitude

Quick facts

• Location: Hadapsar, Pune, Maharashtra
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Swaraj Academy today.