Telecaller

Sweetyster Private Limited has an opening for a Telecaller based in Dwarka Sector-5, Delhi. Salary is up to ₹12,000/month. Great for first-time job seekers.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Requirements

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Comfortable with Typing speed, CRM tools, Hindi and English, Active listening
• Basic English
• Freshers can apply
• A polite, customer-first attitude

Pay and perks

Compensation: ₹10,000 – ₹12,000 per month.

What the job involves

• Escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

Quick facts

• Location: Dwarka Sector-5, Delhi, Delhi
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Openings: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

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