Senior Telecalling Officer

Sweven has an opening for a Senior Telecalling Officer based in Katargam, Surat. Salary is up to ₹25,000/month. There are 2 open positions.

Employer’s description

Handle Inbound & Outbound Customer Callsprofessionally. Follow Up With Leads And Convert Inquiries Into Sales Opportunities. Maintain Proper Customer Data And Follow-Up Records In Crm. Understand Customer Requirements And Provide Accurate Product Informationcoordinate With Sales And Operations Team For Smooth Order Processing Resolve Customer Query. More Than 2 Years Experience Compulsory. | Type : Sales | Marketing | Languages : Gujarati, Hindi, English

Your responsibilities

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA.
• You'll log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets

Pay and perks

You will be paid ₹20,000 – ₹25,000 per month.

Candidate profile

• 2+ years of experience in a similar role
• Education: 12th Pass
• Skills: English, Gujarati, Hindi, Marketing, Sales
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Sales
• Marketing
• Languages: Gujarati, Hindi, English
• Someone patient and calm under pressure

Position details

• Work location: Katargam, Surat, Gujarat
• Work type: Office-based
• Employment type: Full time
• Shift: 9:00 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Wednesday
• Openings: 2

Apply today and take the next step in your career with Sweven.