Telecaller

SWIFT India Faciities Management Pt. L is hiring a Telecaller in Pitampura Public School Pitampura, Delhi, Delhi. The pay goes up to ₹15,000/month. No experience? You can still apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you will do

As a Telecaller, your work will include:

• You'll follow call scripts and update customers on ticket status.
• You will escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets.

What you get

Compensation: ₹12,000 – ₹15,000 per month.

Eligibility

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Comfortable with Active listening, Complaint handling, CRM tools, Hindi and English
• Basic English
• Freshers can apply
• Someone patient and polite

Job details

• Location: Pitampura Public School Pitampura, Delhi, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Openings: 1
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with SWIFT India Faciities Management Pt. L.