Inbound Customer Care Associate

Swiggy wants to bring on an Inbound Customer Care Associate for its Sector 58 - Noida, Delhi team. You can earn up to ₹15,500/month. 15 candidates will be hired for this role. No experience? You can still apply.

Note from the employer

Swiggy Nbound Process Associate Manages Inquiries, Complaints, & Order Issues Via Voice. To Coordinate With Delivery Partners, Restaurant Partners And Customers. Ensuring High Customer Satisfaction & Maintain Calls Information. Need Good Communication Skills. It'S Rotational Job Morning, Afternoon & Night. 8 To 10 Days Night Shift Is Compulsory. Type : Inbound | Languages : Hindi, English

Requirements

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi and Inbound
• Basic English
• Freshers can apply
• Night shift
• Type: Inbound
• Languages: Hindi, English

Pay and perks

Compensation: ₹14,500 – ₹15,500 per month.

Key responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• You will escalate complex cases to the right team within the SLA.

Job at a glance

• Job location: Sector 58 - Noida, Delhi, Delhi
• Interview timings: Telephonic interview
• Vacancies: 15
• Employment type: Full time
• Shift: Rotatiinal shifts, will change in every 10 days. Morning, afternoon and night shifts.
• Work type: Office-based

Interested? Apply now on BetterJobs with your resume — Swiggy reviews applications regularly.