Swiggy Voice & Non Voice Call Cente...

Swiggy is hiring a Swiggy Voice & Non Voice Call Cente... in Sector 28 - Gurgaon, Delhi. The pay goes up to ₹14,000/month. Freshers can apply. The team is filling 30 vacancies.

In the employer’s words

Solve The Customer Query Over The Call. Providing Support Maintain Feedback Etc.

Pay and perks

You will be paid ₹11,000 – ₹14,000 per month.

Roles and responsibilities

In this role, you will:

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• You will meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

Candidate profile

• Open to freshers
• Minimum qualification: 12th Pass
• Comfortable with CRM tools, Complaint handling, Hindi and English, Typing speed
• No English required
• Freshers can apply
• Someone polite and patient

Job details

• Job location: Sector 28 - Gurgaon, Delhi, Delhi
• Openings: 30
• Work mode: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Swiggy.