Telecalling Team Leader

Swiggy wants to bring on a Telecalling Team Leader for its Koramangala, Bengaluru team. Salary is up to ₹35,000/month.

Note from the employer

Roles:*- Lead A Team Of 10+ Telecallers- Ensure Customer Satisfaction & Issue Resolution- Meet Daily Call Handling & Conversion Targets- Monitor Team Performance, Provide Coaching- Maintain Accurate Records & Reports- Collaborate With Operations & Support Teams. More Than 2 Years Experience Compulsory. | Marketing | Type : Domestic, Sales | Languages : English, Hindi, Kannada

What you will do

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets.
• You'll follow call scripts and update customers on ticket status.

Salary and benefits

Compensation: ₹30,000 – ₹35,000 per month.

Eligibility

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with Domestic, English, Hindi, Kannada, Marketing, Sales
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Marketing
• Type: Domestic, Sales
• Languages: English, Hindi, Kannada
• You are patient and polite

Job details

• Work location: Koramangala, Bengaluru, Karnataka
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Vacancies: 1
• Job type: Full time
• Interview: 10:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Swiggy reviews applications regularly.