Field Executive

SWIIS Consultants Private Limited is hiring a Field Executive in Ludhiana. 5 candidates will be hired for this role. The pay goes up to ₹18,000/month.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory. | Languages : Punjabi, Hindi, English

Pay and perks

The salary for this role is ₹15,000 – ₹18,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of English, Hindi and Punjabi
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Punjabi, Hindi, English

Key responsibilities

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Job at a glance

• Job location: Ludhiana, Punjab
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Openings: 5
• Work mode: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by SWIIS Consultants Private Limited.