Operation Manager

Looking for an Operation Manager role in Navi Mumbai, Mumbai? Swim Chem Services is hiring now. There are 2 open positions. The pay goes up to ₹80,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Basic Excel, Internet Surfing | Skills Needed : Email, Computer

Salary and benefits

Salary: ₹30,000 – ₹80,000 per month, based on skills and experience.

Day-to-day work

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy

Eligibility

• 2+ years of experience in a similar role
• Education: 12th Pass
• Comfortable with Basic Excel, Computer, Email, Internet Surfing
• Basic English
• More Than 2 Years Experience Compulsory.
• Basic Excel, Internet Surfing
• Skills Needed: Email, Computer
• Someone polite and customer-first

Job at a glance

• Work location: Navi Mumbai, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2
• Work mode: Work from office
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Swim Chem Services.